Melbet Rules and Regulations in Bangladesh

These general terms govern your registration, account management, and use of online betting services in Bangladesh.

• Acceptance of terms
  • By completing registration and using your account, you confirm that you have read and agree to these terms and any policy referenced here.
  • Terms may be updated at any time to reflect legal or operational changes; material updates will take effect after notice, as stated on the site.
• Eligibility and local law
  • You must be at least 18 years old and have legal capacity to enter contracts.
  • You are responsible for confirming that betting is allowed under laws applicable to you in Bangladesh; access may be blocked where prohibited.
• Account registration and integrity
  • Only one personal account is permitted per person, household, payment method, and device unless the platform approves otherwise.
  • Accurate information must be supplied during registration and kept current.
  • Access credentials must be kept confidential; activity on your account is your responsibility.
• Proper platform use
  • Use the services only for lawful bets and in a fair manner.
  • Automated scripts, bots, multi-accounting, arbitrage based on obvious pricing errors, or abuse of bonuses are prohibited.
  • Interference with events, use of insider information, or any form of collusion is not allowed.
• Content and intellectual property
  • Site content, odds displays, data feeds, logos, and software are protected. You receive a limited licence to use the services for personal, non-commercial betting.
• Liability and availability
  • Services and data (including event information and odds) may be corrected, suspended, or withdrawn. No guarantee is given that services will be uninterrupted or error free.
  • To the extent permitted by law, liability for indirect or consequential losses is excluded.
• Changes and termination
  • Melbet may amend markets, suspend your account, or terminate access if required by legal, regulatory, security, or integrity reasons.
  • Wagers placed before termination remain valid unless voided under these terms.
• Governing documents and language
  • The contracting entity, governing law, and dispute process are stated on the site or in your account area.
  • If these terms are translated, the English (Bangladesh) version prevails where inconsistencies arise.

These rules apply to all bets placed through your account unless specific market rules state otherwise.

• Eligibility to place a bet
  • Bets may be placed only by verified account holders who meet age and legal requirements.
  • We may refuse, limit, or suspend bets where required for regulatory, integrity, or risk reasons.
• Bet acceptance
  • A bet is accepted once it appears as “accepted” in your bet history and a reference ID is issued.
  • Server time controls acceptance. If odds or markets change during placement, the system may reject or re-price the bet.
  • Bets placed after the official start time of an event will be void unless the market is offered in-play.
• Minimum and maximum stakes
  • Minimum and maximum stake limits apply per market and per customer; limits are displayed in the bet slip.
  • We may set daily or event-based exposure limits and cap potential returns.
• Odds, prices, and errors
  • Prices are shown in the format displayed in your account and reflect the odds at acceptance.
  • If a palpable error occurs (for example, an obvious price or market mistake), the bet may be settled at the correct price or voided.
• Settlement and results
  • Bets are settled according to the official result as announced by the relevant governing body at the time of settlement.
  • Postponements, abandonments, or venue changes are settled under sport- or market-specific rules posted on the site.
  • Dead-heat rules apply where competitors tie and a clear winner is not declared; returns are proportionally adjusted based on the number of tied selections.
• Cash Out and edit features
  • Cash Out or edit functions, if shown, are optional services and not guaranteed. Requests may be rejected or reversed if markets are suspended or prices change.
• Restrictions
  • Syndicate betting, matched bets coordinated across accounts, use of inside information, or any action affecting event integrity is not allowed.
  • Where bonuses apply, wagering conditions and time limits must be met before withdrawal of related returns.
• Cancellations and void bets
  • Customer-initiated cancellation is not available after acceptance.
  • We may void a bet due to regulatory restrictions, integrity concerns, technical failure, or palpable error, and will return the stake where appropriate.

These rules govern deposits, withdrawals, and related transactions for your account in Bangladesh.

• Funding your account
  • Available deposit methods are shown in the cashier and may include bank transfer, cards, and approved e‑wallets; some methods are unavailable in Bangladesh due to local law.
  • Method availability, limits, and any fees are displayed in the cashier before you confirm a transaction.
  • Third-party payments are not permitted; the payment method must be in your name.
• Withdrawals
  • Withdrawals are generally paid back to the original funding method (closed-loop policy) whenever possible.
  • Identity verification (KYC) may be required before processing, including proof of identity, address, and ownership of the payment method.
  • Processing times vary by method and security checks; internal review may be required. Expected timeframes are shown in the cashier.
• Limits, fees, and currency
  • Per-transaction, daily, and monthly limits may apply; these are indicated at the point of use.
  • The platform does not charge hidden fees, but third-party processors or banks may apply their own charges.
  • If currency conversion occurs, exchange rates are set by the processor or bank and may include a spread.
• Compliance checks
  • Melbet may request source-of-funds or source-of-wealth documents where thresholds are reached or risk indicators appear.
  • Transactions may be delayed or declined where AML/CFT requirements, sanctions screening, or risk controls require it.
• Bonuses and withdrawals
  • Where a bonus has been accepted, you must satisfy wagering conditions before withdrawing funds connected to that bonus. Unmet conditions may lead to removal of bonus funds and associated returns as per bonus terms.
• Cancellations and reversals
  • You may request to cancel a pending withdrawal if not yet processed; once processing starts, cancellation is no longer possible.
  • We may reverse or suspend transactions to correct errors, comply with legal obligations, or investigate suspected fraud.
• Prohibited transactions
  • Payments from high-risk or anonymous instruments, including virtual asset transfers where prohibited in Bangladesh, are not allowed.
  • Attempted chargebacks may result in account suspension and recovery of costs from your balance.

Responsible use of betting services helps you stay in control and reduce risk.

• Account controls
  • Deposit, loss, and stake limits that cap daily, weekly, or monthly spend.
  • Time-outs and self-exclusion for set periods; self-exclusion cannot be lifted until the selected period ends.
  • Reality checks and session reminders to monitor time spent.
  • Access to bet history and account statements to review activity.
• How to apply controls
  • Limits and exclusions can be set in your account or by contacting support; identity checks may be needed to apply or extend exclusions.
• Underage and third-party protection
  • Betting is for adults 18+ only. Use device controls or parental filters to restrict access to minors.
• Signs of risk
  • Chasing losses, betting beyond planned amounts, betting to escape stress, and neglecting work or study are warning signs.
• Help and support
  • Independent support is available from Gambling Therapy (global), GamCare (UK), and Gamblers Anonymous (international peer groups).
  • In Bangladesh, consider speaking to a healthcare professional or contacting the National Institute of Mental Health, Dhaka, for general counselling referrals.
  • If you feel at risk, use self-exclusion immediately and seek professional advice.

The platform applies measures to prevent money laundering and terrorism financing in line with applicable laws and international standards.

• Know Your Customer (KYC)
  • Verification may include government ID, proof of address, payment method ownership, and where appropriate, source-of-funds documentation.
  • Politically Exposed Person (PEP) and sanctions screening may be conducted.
• Monitoring and detection
  • Transactions are monitored for unusual patterns, rapid cycling of funds, third-party payments, structuring, or use of high-risk instruments.
  • Suspicious activity may be reported to competent authorities where required by law.
• Restrictions and consequences
  • Melbet may delay, restrict, or block transactions during reviews.
  • Accounts may be suspended, funds frozen, or closed for AML/CFT concerns; balances may be retained where mandated by law.
  • No interest is paid on funds held during investigations.

This section explains how personal data is collected and used and your privacy rights in Bangladesh.

• Data we collect
  • Registration data (name, date of birth, contact details), account settings, and communication records.
  • KYC documents and verification records.
  • Transaction and betting history, balances, bonuses, and payment method details.
  • Technical data (device, IP address, browser, app identifiers), location approximations, and cookies.
• How we use data
  • To provide services, manage your account, settle bets, and pay withdrawals.
  • To conduct KYC/AML checks, prevent fraud, and ensure security.
  • To comply with legal obligations and enforce rights.
  • To improve services and, if you consent, to send product or bonus communications you can opt out of at any time.
• Legal bases
  • Contract performance, legal obligation, legitimate interests (security, fraud prevention, service improvement), and consent where required.
• Sharing and transfers
  • Service providers such as payment processors, identity verification partners, and analytics vendors under contractual safeguards.
  • Regulators, dispute bodies, or law enforcement where legally required.
  • International transfers may occur subject to appropriate safeguards.
• Retention
  • Personal data is kept for as long as needed to provide services and meet legal and AML retention duties, then securely deleted or anonymised.
• Your rights
  • Request access, correction, deletion, restriction, portability, or object to certain processing.
  • Manage cookie preferences in your browser or app settings; some cookies are essential for the site to function.
  • To exercise rights, use the in‑account privacy tools or contact support; we may need to verify your identity.
• Children
  • Services are not for persons under 18. Underage accounts and data will be closed and removed when detected.
• Contact
  • For privacy questions, contact support through the Help Centre and mark your request as a privacy enquiry.

We apply organisational and technical controls to protect your account, transactions, and data.

• Technical safeguards
  • Transport encryption (TLS) for data in transit and strong cryptographic storage for sensitive data.
  • Secure password hashing, rate limiting, firewalling, and intrusion detection.
  • Optional two‑factor authentication (2FA) for account access and critical actions.
• Operational measures
  • Access controls based on least privilege and staff training on data protection.
  • Continuous monitoring, logging, and regular security testing.
  • Backups and disaster recovery planning to maintain service integrity.
• Incident response
  • If a security incident risks your rights, we will assess impact and notify affected users and authorities where legally required.
• Your responsibilities
  • Use a strong, unique password, enable 2FA, keep devices updated, avoid sharing credentials, and review account activity regularly.
  • Log out after each session and avoid placing bets over unsecured public networks.