Use Melbet live support for instant help. It is the fastest way to reach the support team.

• How to start: Open the website and tap the Help or Chat icon at the bottom right. In the app, go to Profile > Support > Start chat. You may be asked to confirm your name and registered mobile number.
• Best for: login or OTP issues, KYC status, UPI or NetBanking deposits pending, withdrawal review, bet settlement questions, bonus terms, basic account changes.
• Hours and languages: Live chat runs 24×7. You can chat in English or Hindi. Ask if another Indian language is available.
• Response times: First reply in 1 to 3 minutes in most cases. Simple issues finish in the same session.
• Tips for faster help: Share your account ID, registered phone and email, recent deposit method, order IDs or UTR, and clear screenshots. Keep the window open. Avoid creating duplicate chats for the same question.

Email is best for detailed requests and records. You can write to the Melbet customer support email shown on the website footer or the Contact page.

• How to send: Use the site Contact form or send a mail from your registered email ID to the support email listed on the website. Add a short subject such as KYC, Payments, Technical, Account, or Complaint. Describe the issue step by step.
• Best for: document verification, formal complaints, transaction disputes, account changes that need proof, self-exclusion or limit requests.
• Addresses and routing: General support email, payments email, and security email appear on the Contact page. Choose the India category if offered so your case reaches the right team.
• Response times: Acknowledgement usually in 15 to 60 minutes. Full response in 2 to 24 hours. Complex cases can take up to 3 working days.
• Tips for faster replies: Use a clear subject, include account ID, full name as per PAN, registered phone, bet IDs, UPI reference or bank UTR, timestamps in IST, and attachments under the file size limit. Send screenshots or PDFs as evidence.

Call support when the matter is urgent or sensitive. You can dial the Melbet helpline number shown in the app or on the Contact page.

• How to call: Tap Call Support on the Contact page or dial the posted helpline number from your registered mobile. Standard charges apply unless the line is marked as a free number.
• Best for: urgent payment holds, security lock or two factor reset, responsible gaming limit requests, time-critical bet issues.
• Numbers and hours: The India support number and any toll free option are displayed on the Contact page and inside your account. Hours are shown next to each support number.
• Wait and resolution: Typical wait is 1 to 5 minutes. Many issues are resolved on the call. If follow up is needed, you get a ticket ID and updates by SMS or email.
• Tips for faster service: Call from your registered number. Keep account ID, last deposit details, PAN last four digits, and ticket ID ready. Quieter times are early morning and late night IST.

Messaging can help for quick updates and simple questions. Use only the verified links on the website to reach Melbet customer service on WhatsApp, Telegram, Facebook Messenger, or X.

• How to reach: Click the WhatsApp or Telegram buttons on the Contact page, or the social icons in the footer. Do not search for handles. Use only verified profiles linked from the site or app.
• Best for: quick status checks on tickets, basic how to questions, service notices during busy events. Not suited for KYC document sharing or sensitive data.
• Contacts and setup: WhatsApp Business and Telegram channels are linked from the Contact page. Facebook Messenger and X handles are shown in the website footer.
• Response times: First reply often within 15 to 60 minutes. Complex issues may be moved to chat, email, or phone for security.
• Tips for safety: Never share passwords or OTP. Ask for your ticket ID. Confirm any payment links via the website. Keep chats inside the verified thread.

Use technical support for app, website, and payment errors. You can reach Melbet technical support via live chat by choosing Technical or via the contact form.

• How to access: Open live chat and select the technical queue, or send an email using the Technical category in the Contact form. Add device and connection details.
• Issues handled: login loop, OTP not received, app crash, betslip not loading, live stream issues, UPI or IMPS failures, browser errors, withdrawal stuck in processing.
• Contacts: Technical support email and priority chat options are listed in the Help Centre. Phone escalation is arranged when needed for urgent outages.
• Timelines: First update targeted within 2 hours for high priority cases. Many issues resolve in 2 to 24 hours. Banking investigations can take up to 72 hours.
• Tips for quick fixes: Share screenshots or screen recordings, exact error text, UTR or ARN, device model, OS version, app version or browser name, steps to reproduce, and time in IST.

Priority care is available for eligible high tier players. Access the Melbet support team for VIPs through the VIP tab in your account.

• How to access: Open the VIP tab to see priority chat and the VIP mailbox. A dedicated manager may contact you by phone or secure message after eligibility.
• Who qualifies: players in top loyalty tiers or high volume segments. Eligibility is reviewed on an ongoing basis.
• Contacts: VIP email and a dedicated line appear inside your account once active. Priority chat shows inside the Help panel.
• Response times: Priority chat and phone aim to pick up within 60 seconds. VIP emails are reviewed in 1 to 2 hours for active cases.
• Tips to maximise benefits: Keep preferred contact method updated, set a phone verification PIN, route time sensitive withdrawal and limit requests through the VIP mailbox, and add ticket IDs in subjects.