Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play and protect your budget. Keep entertainment first. Do not treat betting as a source of income.

You can use platform tools to stay in control:

• Set daily, weekly, or monthly deposit limits to manage spend.
• Apply loss limits or wager limits to protect your balance.
• Use session time limits and reality check reminders to track playing time.
• Take a cool-off time-out if you need a short break.
• Activate self-exclusion for a longer break from gambling.
• Review your bet history and account statements to monitor activity.
• Disable auto-play features and remove saved payment methods if needed.
• Complete a self-assessment to learn about your risk level.

Key policy points for players in Bangladesh:

• You must be 18+ to register and play.
• Identity checks help prevent underage gambling and protect accounts.
• Only gamble money you can afford to lose. Keep essential expenses safe.

Problem gambling can affect anyone. Early signs matter. Addiction is a serious condition and needs attention.

Warning signs to look for:

• Chasing losses or increasing stakes to recover money.
• Spending more time or money on gambling than planned.
• Hiding betting activity from family or friends.
• Feeling anxious, irritable, or depressed when not playing.
• Borrowing money or selling items to fund bets.
• Missing work, studies, or family duties due to gambling.
• Using gambling to escape stress, sadness, or anger.
• Ignoring bills or essential needs to keep playing.
• Repeated failed attempts to cut down or stop.
• Betting until your account or cash runs out.

Taking action early helps protect your health and finances. Support is available, and practical steps can lower risk.

Recommendations you can apply:

• Set strict deposit and loss limits before you start to play.
• Fix a weekly budget for gambling and stick to it.
• Use session reminders and time limits to control playing time.
• Take regular time-outs to reset your focus.
• Enable self-exclusion if urges feel hard to manage.
• Remove payment methods and delete stored cards from your account.
• Install blocking software on devices to restrict gambling sites.
• Keep gambling and personal finances separate; use a dedicated budget.
• Talk to someone you trust and seek professional support.
• If needed, contact Melbet to request extended exclusions or account closure.

If gambling is causing harm, professional support can help you regain control. You can access local services in Bangladesh and global online help.

External resources:

• National Institute of Mental Health (NIMH), Dhaka: http://nimh.gov.bd/
• Bangabandhu Sheikh Mujib Medical University (BSMMU) Psychiatry: https://bsmmu.edu.bd/
• Directorate General of Health Services (DGHS) – Health information and referrals: https://dghs.gov.bd/
• Shastho Batayon (Government health line) – Dial 16263 for medical advice: https://dghs.gov.bd/
• Kaan Pete Roi (Emotional support helpline): https://kaanpeteroi.org/
• Moner Bondhu (Mental health counseling): https://monerbondhu.org/
• Psychological Health and Wellness Clinic (PHWC): https://phwcbd.org/
• Gambling Therapy (global online support): https://www.gamblingtherapy.org/
• Gamblers Anonymous (global peer support): https://www.gamblersanonymous.org/
• Emergency services in Bangladesh – Dial 999: https://999.gov.bd/

If you are worried about addiction or loss of control, you can contact support for help setting limits or restricting access.

Ways to reach Melbet support in Bangladesh:

• Live Chat on the website or in the mobile app (24/7).
• Help Centre contact form available in your account.
• Email via the Support page listed in the Help section.
• In-account messaging to request limits, time-outs, or self-exclusion.
• Requests to extend self-exclusion or close your account through the Responsible Gaming settings.