Melbet Privacy Policy

Personal data we collect

• Identity and KYC data: full name, date of birth, nationality, address, identity document copies (passport, NID), verification photos.
• Contact details: email address, mobile number.
• Account and usage: username, settings, game and bet history, responsible gaming limits, support tickets.
• Device and technical: IP address, device identifiers, browser type, operating system, log files, cookies and similar technologies.
• Transaction and payment: deposits, withdrawals, payment instrument tokens, payment confirmations from providers.
• Communications: emails, in-app messages, chat records, call recordings where permitted by law.

Why we collect this information

• To provide and maintain the account and services.
• To verify identity and age, prevent fraud, and meet anti-money laundering obligations.
• To process payments and resolve payment queries.
• To improve service quality through analytics and performance metrics.
• To personalise content and user experience.
• To communicate service updates, if the user agrees to marketing.

Technical and organisational protection measures

• Encryption in transit using TLS and at rest for sensitive records.
• Strict access controls, multi-factor authentication for staff, role-based permissions.
• Network monitoring, firewalls, anti-malware, and audit logging.
• Vendor due diligence, confidentiality undertakings, and contractual data protection clauses.
• Staff training, incident response procedures, and regular security testing.
• Secure destruction or anonymisation at the end of retention periods.

User rights

• Access: request a copy of personal data.
• Rectification: correct incomplete or inaccurate data.
• Deletion: request deletion, subject to legal retention duties.
• Restriction and objection: limit or object to certain processing.
• Portability: receive personal data in a portable format where applicable.
• Withdraw consent: stop processing based on consent at any time.

How to exercise rights

• Use the in-account Help Centre to submit a privacy request, or contact support using the contact details provided in the Help Centre.
• We may ask for proof of identity to protect the account.

Compliance statement

This policy aligns with applicable laws of Bangladesh, including the Cyber Security Act 2023 and the Money Laundering Prevention Act 2012 (as amended), and follows international standards such as GDPR where those standards apply to the processing.

We use personal information for the following purposes, based on lawful and transparent processing:

• Account services and support: create and manage the user account, provide online services, handle support requests (contract necessity).
• Transactions: process deposits and withdrawals, confirm payments, prevent chargebacks (contract necessity and legal obligation).
• Verification and safety: conduct KYC checks, fraud prevention, security monitoring, sanctions screening where required (legal obligation and legitimate interests).
• Service improvement: analyse usage data to enhance performance, fix issues, and develop new features (legitimate interests).
• Personalisation: remember settings and preferences to tailor content and experience (legitimate interests and consent for non-essential personalisation).
• Communications: send service notices and regulatory updates (legal obligation or contract). Send marketing only if the user opts in and allow opt-out at any time (consent).
• Compliance and disputes: meet tax, accounting, AML requirements, and manage legal claims or regulatory requests (legal obligation and legitimate interests).

We do not sell personal data. Any profiling is limited to service delivery, risk, and compliance needs, and does not involve automated decisions that produce legal effects without human review.

Access and updates

• Users can view and edit key profile fields in Account settings.
• For other changes, submit a request via the Help Centre. Verification may be required.

Corrections and deletions

• Incorrect information can be corrected upon request.
• Deletion can be requested. Certain records must be kept for legal or regulatory reasons, such as AML and financial reporting, typically for at least 5 years after account closure or as required by law.

Security checks and payments

• By using Melbet, each user consents to identity and security checks for risk control and regulatory compliance.
• By using the payment features, each user authorises processing of payment data by the selected payment providers and consents to their terms and privacy practices.

• Services are for adults aged 18 and above.
• The operator cannot confirm age without identity documents. Age verification may be requested at registration, deposit, withdrawal, or any time.
• If a parent or guardian informs us that a minor has provided personal data, we will delete the account and related information after reasonable verification of the requestor’s identity and relationship.

• Personal data may be processed outside Bangladesh where our group companies, payment partners, KYC providers, or hosting centres operate.
• Using the site signifies consent to such international transfers.
• We require partners to keep information confidential and apply appropriate safeguards, such as standard contractual clauses or equivalent protections, and risk-based security controls.

• This disclaimer may interpret, limit, or otherwise affect how specific rules in this policy apply in practice, to the extent permitted by law.
• It applies once the user accepts the policy by clicking acceptance in the interface, signing where relevant, or acceding by continued use of the services.
• If any term is found invalid or conflicts with mandatory law, the remaining terms stay effective. Nothing in this document excludes non-waivable rights under applicable law.

What cookies are

• Cookies are small text files placed on a device to store information and recognise the browser.

How we use cookies

• Essential: enable login, security, and core functionality.
• Functional: remember preferences and settings.
• Analytics: measure site performance and user behaviour for improvement.
• Advertising: limit frequency and measure campaign effectiveness if marketing is enabled.

Retention and control

• Cookie retention is up to 1 year, after which they expire or are refreshed on new visits.
• Browser settings can block or delete cookies. Blocking some cookies may impact certain services.
• Third-party cookies may be set by analytics and payment providers. Their practices are described in their own policies.

• Using Melbet indicates full acceptance of this Privacy Policy.
• The current version published on the site prevails over any prior version.
• Continued use after updates shows acceptance of the revised policy. Users may withdraw consent where processing relies on consent, which may limit access to some features.
• Last updated: 03 October 2025.

Sharing information

• Personal data may be shared under contracts with service providers for payments, identity verification, fraud prevention, hosting, analytics, and customer support.
• Information may be disclosed to public authorities, courts, or regulators when required by law, to protect rights, or to manage disputes and debt recovery.

Partner list and consent

• A current list or examples of key processors and sub-processors is available in the Help Centre or legal pages. If not listed, information about the purpose and scope of sharing will be provided where practicable.
• Providing personal data under this document constitutes consent to such sharing consistent with this policy and applicable law.

• Our websites may contain links to external sites. Those sites operate their own privacy policies and controls.
• The operator is not responsible for how external websites collect, use, or protect data.
• Users should review the privacy policies of any external site before submitting personal information.